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Our Support Line has been busy this week, receiving or making over 50 calls.

Financial issues have topped the list for callers, accounting for over 27 per cent of calls.

There were over 300 factsheet views in the last fortnight. Several of the factsheets in the top five relate to dealing with difficult people in the workplace, making it the hot topic for our CUSN users.

Our InfoCentre contains nearly 500 factsheets on a whole range of topics, including dealing with difficult people. You can visit the online InfoCentre24 hours a day for advice, information and useful links. Take a look here.

Communication is at the heart of being a good teacher, lecturer or in any other position in post-school education. The relationships you form with staff, students, parents or governors can make all the difference to your job day to day and to your career in the longer term. Make it a priority to build and develop your communication skills – listening as well as talking!

How can I improve my communication skills?
Here are some tips that can help you to improve your interpersonal communication skills.

Our online InfoCentre contains around 500 factsheets on a whole range of topics, fromunderstanding stress to

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With the start of a new year are thoughts turn to resolutions. Why not make a resolution to take on a sporting challenge?

At College & University Support Network we have places in the Adidas Silverstone Half Marathon and the Edinburgh Marathon – and we are looking for runners to fill them and raise money for College & University Support Network. However time and places are running out.

Two universities have been included in Stonewall's list of the UK's 100 most gay-friendly employers, according to Times Higher Education.

Nevertheless the charity has said that universities are not doing enough to support gay, lesbian and bisexual staff.

The National Council of CUSN is due for re-election in May for the next two years, 2010 - 2012, and we are keen to have a good spread of skills, knowledge and experience going forward. If you are interested in becoming a member of National Council please read the documents attached and complete the nomination form as directed. Please note that you do have to be donating £21 per annum to CUSN to qualify for nomination. If you have any queries please don't hasitate to contact Katy Smith on 020 7697 2750 or katy.smith@teachersupport.info.

As thoughts turn to the Christmas break we have all been thinking about what gifts we are going to give to friends and loved ones. This year at College and University Support Network we have written our wish list to Santa, but we want you to be his elves and help him out. This year there are just two presents that we really want.

As we speculate about whether it will snow on the 25^th, or whether Santa will fill our stockings this year, one thing remains certain. Throughout the winter, we will be open 24 hours a day, seven days a week - including Christmas and New Year's Day - to offer advice, counselling and coaching to teachers on the phone and online.

Flow, extra hours and support

We've had a busy fortnight, with nearly 100 calls to our Support Line. We are here to take your call 24 hours a day, 7 days a week so if you'd like to speak to someone for support or advice call us on 08000 32 99 52.

Our online InfoCentre has also been busy with over 320 factsheet views in the last two weeks.
Here are the most popular: